Tag: TSA

In the end, this episode should prompt all three players — TSA, the airline, and the State of Hawaiʻi  — to examine how coordination and passenger care can improve when disruptions cascade. Hawaiʻi invests heavily in promoting a world-class visitor experience. Making sure stranded travelers are not left to fend for themselves on an airport floor is part of delivering on that promise — especially when the breakdown happens in plain view of the visitors the state works so hard to attract.

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